Response Times

View and measure your agent's response times.

The data returned from your carter agent contains a response time. carter-js contains two utility functions which allow you to retrieve this information in a couple of ways.

• Carter.lastResponseTime() returns the response time of the latest interaction.

• Carter.averageResponseTime(minutes) returns your agent's average response time over a given number of minutes. minutes is an optional argument, if not given then the function will return the average response time across the entire stored history.

// already created a carter object called carter

const lastResponseTime = carter.lastResponseTime()
const lastTenAverage = carter.averageResponseTime(10)